Hello. We use cookies on this website
to help us and our partners improve
your browsing experience. More Info
Manage Cookies Close

Cattle in a pasture

Surgery Hours
Monday to Friday - By appointment
9.00am - 11.00am | 12.00 Midday - 1.00pm | 2.30pm - 4.00pm | 5.00pm - 7.00pm

Saturday - By appointment
9.00am - 12.00 Midday
Sunday - By appointment
10.00am - 12.00pm

2016-09-22 02:21:48

Telephone: 01562 822 986
24 hours a day, 7 days week, 365 days a year

Reception Hours
Mon-Fri 9.00am-7.00pm
Sat 9.00am - 1.00pm
SUn 10.00am - 12.00pm

Payment - Fees and Insurance

Fees are calculated according to the procedure undertaken, including consultation, any necessary investigation, medication and surgical procedures. They can vary considerably according to what is required for your pets well being . The Veterinary Surgeon will always discuss the specific costs and options for your pet with you, before any procedure is undertaken.

We ask for payment in full at the time of consultation or upon collection of the animal. We accept cash, debit and most major credit cards, with the exception of American Express.

We strongly recommend that our clients take out pet health insurance in order that we never have to compromise the treatment given on cost grounds. We do not profit ourselves from the insurance process, but experience has shown that comprehensive pet insurance cover provides both peace of mind and financial security should the unthinkable happen. We are often asked about direct claims and these are available, but only by prior arrangement with Shepherds’ Vet Centre and upon proof of insurance policy documentation and all correct excesses are paid upon finalisation of recommended treatment . Shepherds’ Vet Centre does have the right to refuse direct claims on some policies. Please be aware that some conditions maybe excluded from your policy , so therefore you are liable for all costs resulting to that particular exclusion. We thoroughly recommend you discuss with your insurance company any exclusion or excesses when taking out or renewing your pets health insurance.

If you are wishing to claim treatment costs back under your insurance policy, please bring along with you:

  • Current insurance policy documents
  • A claim form correctly completed, signed and dated by the policy holder
  • We do endeavour that all insurance claims are completed and submitted to the appropriate insurance company within
  • 10 days of receipt of signed insurance claim form from the client .

At all stages the primary responsibility for the pet’s account remains with the pet owner even if the pet is insured, as some insurance policies may not pay for all of the treatments.

Two brown cows; the baby drinking from the mother in a field

For all farm animal health advice
please call today on (01562) 822 986